Introduction

Hello I am Carolina, owner of Carolina Injury Rehab, and I am committed to maintaining the trust and confidence of my website visitors and clients.

 

This privacy notice tells you when and why my site collects your personal information, how I use it, when I might need to disclose it to others and how I keep it secure.

 

I am your nominated representative in charge of all privacy-related matters for Carolina Injury Rehab. If you have any questions about this privacy notice, please contact me using the details set out below.

 

Contact details:

Full business name: Carolina Injury Rehab

 

Email address: carolina@injuryrehab.me 

 

Postal address: Carolina Injury Rehab, 88 Baslow Road, Sheffield S17 4DQ

 

 

Types of data we collect

Website cookies - see our separate cookies policy for more information

 

Google Analytics - to collect standard internet log information and details of visitor behaviour patterns. We do this to find out which pages are most viewed to continually improve our service. This information is only processed in a way that does not identify anyone.

 

Contact data - such as billing address, delivery address, email address and telephone numbers.

 

Financial data - such as your bank/PayPal account and payment details.

 

Marketing & communications data - your preferences in receiving marketing communications from us and your communication preferences.

 

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How we collect data

We collect data through direct interactions including when you:

• fill out a form on our website or use our Chat function

• call or email to ask about our services

• order our services online

• give us feedback

 

We also collect data automatically too through cookies and our website server logs to learn more about our website visitor’s browsing actions and usage patterns.

 

 

How we use data

We will use your personal data to:

 

1. register you as a new client

2. manage payment

3. collect and recover monies owed to us

4. to manage our relationship with you

5. send you details of our goods and services.

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Our legal grounds for processing your data are in relation to points 1 to 4 above are for performance of a contract with you and in relation to 5, necessary for our legitimate interests to develop our products/services and grow our business.

 

The only other time we are legally permitted to use your data is where we need to comply with a legal or regulatory obligation.

 

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Securing and storing data

Some of our third party providers are businesses outside of the EEA in countries which do not always offer the same levels of protection for your personal data. We do our best to ensure a similar degree of security by ensuring that contracts, code of conduct or certification are in place which give your personal data the same protection it has within Europe. 

 

If we are not able to do so, we will request your explicit consent to the transfer and you can withdraw this consent at any time.

 

We only keep your personal data for as long as is necessary to fulfil the purposes for which we collected it. We may retain your data to satisfy any legal, accounting, or reporting requirements.

 

Protecting your data is important to us and we have put in place security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

 

We have put in place procedures to deal with any suspected personal data breaches and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

 

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold about you at any time. Email your request to: carolina@injuryrehab.me.

 

In the unlikely event that you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

 

 

Changes to this privacy notice

We may change this Privacy Notice from time to time and shall notify you of any changes. Last updated May 2020.