Once you have booked your appointment, I will send both a confirmation email and a reminder email 24 hrs before your appointment.

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• If you are a new customer, whether you come to me or have a mobile appointment, I will contact you in order to go over any questions or concerns you may have i.e. medical conditions.

• Upfront payment will be requested.

• Please reschedule your appointment if you are feeling unwell.

• Equipment will be disinfected before and after your appointment.

• Please allow a ventilation source e.g. an open window.

• Expect to complete a short form and have a short consultation during your appointment. We will go over any goals, issues you would like me to help you achieve/resolve, tailor the session to your needs and make sure you we're on the same page so you can make the most of your treatment.

• I will then leave you to get ready/undress to your level of comfort while I wash my hands before your treatment. I will verbally check with you to make sure you are ready before re-entering the treatment space.

• I then check with you if you are ready for your treatment.

• Please don’t hesitate to raise any concerns during your treatment, I receive this with open arms and this ensures you make the most of your treatment, remember this is all about YOU.

• For Clinic Appointments: Please bear in mind that there will not always be a receptionist present. If this is the case please feel free to take a seat whilst I finish prepping for your appointment.

• In the event that your treatment starts late due to a previous treatment over running or traffic in the case of mobile appointments, this time will be made up either with a later finish or time carried over to your next appointment.

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Please take into consideration

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• I will aim to arrive 10mins early, however please bear in mind that being mobile means traffic can affect my journey, therefore these times may vary, however, time will be made up at the end of your session.

• In the special circumstance that you may not use your sessions within the expiry time, please let me know in advance.

• Please bear in mind package prices are to be paid up front as a single instalment. 

• You are welcome to share your 6 and 12 session package with a friend or a family member.

• Please bear in mind (except for extraordinary circumstances) in the case of late cancellations (within 24hrs) your session will be charged in full or a session will be deducted from your package. In the same way, you will receive an extra session in the case of a late cancellation by myself.

• Please bear in mind in the unlikely event that I need to pay for parking (2 hours per treatment since we will be going over the hour), this will be added to your treatment cost.

• Please don't worry about your mobile appointment, I will take everything I need. You can set your room as you prefer. Lay back, relax and enjoy your treatment.

• I kindly request parking available near the house entrance as I will be carrying equipment.

• Ground floor is always preferred  

• Please allow 3 working days for your exercise prescription to be sent. This allows me to completely personalise it for you.

 

Please do not hesitate to contact me at any point if you have any questions or concerns.​

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Based in Wetherby your treatment can be provided in your own home or in clinic every Wednesday at Gymophobics, Wetherby.

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